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FAQ

FAQ

Business category

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When was your company established? How many years of industry experience do you have?
Our production facility was established in 2007. To date, we have dedicated 19 years to the field of eco-friendly materials, accumulating extensive industry expertise and technological know-how.
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What is the production scale of your factory? How many employees do you currently have?
In terms of production scale, the factory is equipped with 6 extrusion production lines, achieving a monthly capacity of 1,200 tons. Additionally, it operates 3 coating lines with a monthly capacity of 4 million meters. The company currently employs 300 staff members, ensuring stable and efficient order fulfillment.
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Has the factory obtained internationally recognized certifications? For example, ISO, SGS, etc.?
The factory has obtained multiple internationally recognized certifications covering quality, environmental, safety, and industry-specific standards. These include ISO9001 Quality Management System Certification, ISO14001 Environmental Management System Certification, ISO13485 Medical Device Quality Management System Certification, Class 100,000 Cleanroom Certification, and Global Recycled Standard (GRS) Certification. It has also passed EU SGS inspections, ROHS environmental compliance certification, REACH high-concern substance compliance certification, and relevant medical biology certifications, ensuring comprehensive product quality and regulatory compliance.
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Do you have complete production and testing equipment?
We possess full-chain production and testing capabilities. Our production facilities are equipped with a full range of process machinery, including extruders, coating machines, laminators, embossing machines, and back-coating machines, covering the entire product manufacturing process. Our testing facilities feature a specialized testing center equipped with dozens of testing devices, enabling comprehensive quality control across all stages—from incoming material inspection and in-process monitoring to final product testing—ensuring consistent product quality.
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Could you tell us about your company's R&D team and innovation capabilities?
We are deeply committed to technological innovation and operate a dedicated R&D center. To date, we have secured 28 utility model patents and 18 invention patents, establishing core technological barriers across the polymer materials sector. As a National High-Tech Enterprise and a National Specialized, Refined, Distinctive, and Innovative Enterprise, we have not only established the Dongguan Engineering Technology Research Center for Polymer Environmental PETG Materials but also formed in-depth industry-academia-research collaboration bases with renowned universities like Zhejiang University of Technology. This enables us to continuously drive technological iteration and product innovation.
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What is the company's core competitiveness?
Our core competitiveness centers on three key strengths: First, 19 years of deep expertise in the eco-friendly materials industry, which has cultivated mature production processes and market insights. Second, practical experience gained from serving over 3,000 clients, enabling us to precisely match customized needs across diverse scenarios. Third, robust financial strength backed by 100 million yuan in registered capital, providing solid support for technological R&D, production capacity upgrades, and stable delivery.
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How do we ensure product quality and production stability?
We guarantee product quality and production stability through a dual-pronged app6roach of “end-to-end process control + robust technical capabilities”:
1. Comprehensive testing system: Our specialized testing center is equipped with dozens of devices, covering inspections at all stages—from incoming materials to production processes to final shipment—to prevent non-compliant products from entering the market.
2. Standardized Production Assurance: Six extrusion lines and three coating lines form our scaled production lines. A 300-person professional team operates under standardized procedures to minimize human error.
3. Authoritative certifications: ISO9001 quality management system certification, Class 100,000 cleanroom certification, and more ensure full compliance with international standards throughout production.
4. Technical expertise and experience: 19 years of deep industry experience in eco-friendly materials, combined with 46 core patented technologies, have established mature and stable production processes and quality control solutions.

Product category

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What are the primary materials for decorative film, decorative panels, and edge banding? What is their environmental rating?
(1) Primary Materials
① Decorative Film: Offers two core material options—medical-grade PETG and food-grade PP—to suit different app00000lication requirements.
② Decorative Panel: Base materials include MDF, particleboard, and plywood, with surface finishes in PETG or PP, balancing practicality and aesthetics.
③ Edge Banding: Primarily made of ABS, combining toughness with molding stability to meet diverse decorative bonding requirements.
 
(2) Environmental Compliance
All products meet stringent environmental standards, complying with E0, ENF, and Japan's F4 Star environmental requirements. Free from harmful volatile emissions, they satisfy eco-compliance needs for interior decoration, home furnishings, and similar app00000lications. Additionally, they hold authoritative environmental certifications including EU ROHS and REACH.
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Compared to similar products on the market, what are the advantages of your company's products?
① Superior Performance: Leveraging 19 years of specialized expertise, our products deliver outstanding performance in key metrics such as durability and stability, meeting the most demanding app11lication requirements.
② Stringent Quality Control: We maintain international certifications including ISO9001 and ISO13485, along with a Class 100,000 cleanroom facility, ensuring consistent reliability and uniformity in every production batch.
③ Environmental Responsibility: Holding GRS certification and compliance with EU ROHS/REACH standards, we provide trustworthy eco-friendly material options to help you build a sustainable supply chain.
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How durable is the product, and what is its lifespan?
Under typical indoor usage conditions, the product has a lifespan of 5 to 10 years (specific duration may vary slightly depending on usage scenarios and maintenance practices). It meets the long-term usage requirements for home renovations, commercial spaces, and similar app22lications, eliminating the need for frequent replacements.
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Can you provide samples? What are the sample fees and shipping methods?
① Sample Policy: Standard specification samples are provided free of charge. Custom specifications require negotiation, with shipping costs borne solely by you.
② Cost Details: Free samples incur no product charges. Shipping fees are calculated based on actual logistics costs and can be paid upon delivery or in advance. The exact amount depends on the delivery address.
③ Shipping Methods: We default to international carriers like DHL or FedEx, with delivery times of 3-7 business days (subject to destination). We can also coordinate specific logistics channels based on your requirements.
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Can product specifications and dimensions be customized? What is the minimum order quantity for customization?
Our products support comprehensive customization services, with specifications, dimensions, colors, and other aspects adaptable to your specific requirements. The minimum order quantity for customized products is 5,000 meters per color, catering to bulk procurement and scenario-specific adaptation needs.
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What is the product packaging method, and can it ensure safety during transportation?
We employ a professional standardized packaging process to guarantee your products arrive safely. Each item undergoes the following rigorous steps:
① Inner Layer Securing: First, stretch film is tightly wrapp55555ed around the product, then reinforced with 3-5 horizontal layers of tape to effectively prevent shifting or lateral displacement during transit.
② Outer Protection: High-quality bubble wrap packaging paper provides superior cushioning and scratch resistance.
③ End Reinforcement: Both ends are sealed with reinforced cardboard panels and specialized corner protectors, ensuring critical vulnerable areas receive enhanced safeguarding.
④ Final Assurance: All products can be externally packed in sturdy wooden crates or pallets based on shipping requirements to withstand complex transport conditions.
We guarantee the packaging delivered to you will arrive intact and undamaged.

Services category

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How long does it take to receive a response after we send you an inquiry?
We will provide an initial response to your inquiry within 12 hours. Standard inquiries (such as product consultations, sample requests, order tracking, etc.) will receive a comprehensive reply within 24 hours. For complex inquiries like customization requests or bulk order negotiations, we will establish clear communication milestones after the initial response to ensure efficient progress on your requirements and avoid delays to your project timeline.
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How long does the entire process take from order placement to delivery?
Delivery lead times vary depending on order type (standard products/custom products), as follows:
Standard specification products: Production completed and shipment arranged within 15-20 business days after order confirmation and deposit payment.
Custom products: Delivery time is adjusted based on customization complexity, typically 20-30 business days (including sample confirmation, production scheduling, quality inspection, etc.).
For large orders or special logistics requirements, we will specify the exact delivery timeline during order coordination to ensure full transparency and control throughout the process.
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What payment methods does your company support?
We support two mainstream cross-border payment methods, with clear payment terms as follows:
Payment Methods: Bank Transfer (T/T), Letter of Credit (L/C), accommodating global cross-border transaction needs;
Payment Structure: 30% advance payment upon order confirmation, with shipment arranged after the remaining 70% is received, ensuring transaction security for both parties.
Specific operational details regarding payment can be further discussed and confirmed during order coordination to ensure a smooth process.
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What are the shipping methods? Who bears the freight costs?
We default to FOB Shenzhen trade terms. Shipping methods and cost details are as follows:
Shipping Method: Primarily ocean freight (suitable for bulk shipments). Air freight, international express, or other methods can be arranged based on order requirements and subject to mutual agreement.
Cost Responsibility: Under FOB terms, we are responsible for delivering goods to Shenzhen port and completing customs clearance. Subsequent costs including ocean freight and insurance are borne by the purchasing party.
For special shipping requirements (e.g., designated freight forwarder, expedited shipping), please communicate these during order coordination. We will adjust the plan accordingly.
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What is the policy and process for returns and exchanges if an order has quality issues?
We take full responsibility for product quality. If you receive a product with quality issues, we offer comprehensive return and exchange protection. Please follow these steps:
Step 1: Contact Us Promptly: If you discover a quality issue within 7 days of receiving your order (or within your agreed warranty period), contact our customer service team immediately and provide your order number.
Step 2: Provide Evidence: Send clear photos or videos of the defective product along with a detailed written description to our customer service team for prompt assessment.
Step 3: Confirm Solution: Our after-sales engineers will review the situation and contact you within 24 hours to confirm a return/exchange or compensation solution.
Step 4: Execute Resolution: Once the issue is confirmed as a manufacturing defect, we will cover all related costs and prioritize arranging a replacement or refund. The process is typically completed within 3 business days after confirmation.
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What channels are available for customer inquiries and feedback? What is the response time?
We provide multi-channel access for inquiries and feedback to ensure efficient communication. Details are as follows:
Core Communication Channels
Official Email: Send inquiries or feedback directly to our dedicated business email (available on the website's Contact page), supporting attachments and detailed requirement descriptions;
Online Form: Submit requests via the form in the “Contact Us” section of our website. Submissions are automatically synchronized to the relevant team;
Instant Messaging: Real-time communication via international platforms like WhatsApp and WeChat. Contact customer service in advance to obtain account details;
Business Liaison: Bulk orders or long-term partners will be assigned a dedicated account manager for one-on-one, end-to-end service.

Response Time Commitments
Standard Inquiries (product consultations, sample requests, order tracking, etc.): All channels guarantee an initial response within 12 hours and a comprehensive reply within 24 hours.
Urgent Issues (logistics anomalies, quality feedback, etc.): Prioritized handling with a response and action plan within 6 hours.
Complex Requests (customization negotiations, partnership proposals, etc.): Clear communication milestones established after initial response to ensure efficient progress.
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